Healthcare Payment Processor
We provide merchant accounts for a wide range of telemedicine merchants
Signature Payments has been providing merchant accounts to businesses for over 20 years. In fact, we specialize in helping merchants deemed “high risk” qualify for healthcare credit card processing when other providers reject them.
If you’re also having a difficult time finding a healthcare payment processor for your growing business, we can help. As experts in the industry, we have a team of in-house specialists able to guide you through the merchant account application process so you can start taking payments right away.
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What is a Telemedicine Merchant Account?
A telemedicine merchant account is a merchant account for medical providers who treat patients remotely. Telemedicine has seen a sharp rise in popularity over the last 5 years with a significant jump in 2020. Telemedicine is an additional channel for delivering medical and healthcare services, unfortunately telemedicine businesses are considered high risk and most processors can’t or won’t work with these merchants.
There are a few factors associated with medical credit card processing that put healthcare merchants in the high risk category. Those risks include:
- Chargebacks: Businesses that provide consultations and not tangible goods, such as in telemedicine, are more prone to a higher number of chargebacks. A chargeback is similar to a refund — except that the customer reverses the charges through his or her bank instead of through you, the merchant. In addition to losing the sale, that chargeback can also negatively impact your merchant account status — resulting in higher fees or account termination.
- Fraud: Because telemedicine merchants process card not present transactions where the card cannot be visually verified by the merchant, telemedicine merchants are more likely to be victims of fraud. As such, many providers are reluctant to offer healthcare merchant services to telemedicine businesses that operate primarily online.
- Compliance: Telemedicine merchants require enhanced due diligence in order to properly vet any claims. This involves more time, paperwork and expenses for the merchant and the payment processor. For many providers, these extra costs aren’t worth the effort.
Securing a merchant account for a telemedicine business requires a payment processor who specializes in high risk businesses and understands the unique needs of telemedicine merchants. Signature Payments has a long history of serving telehealth merchants. Our experience in credit card processing for medical practices in the high-risk space uniquely positions us to provide the solutions and support you need to grow your business.
With Signature Payments you get…
Our application can be accessed online for quick and easy completion in just a few minutes.
Our application review process is quick and easy so you can begin accepting payments in no time.
No Hidden Fees
Our team will work hard to get your account approved at the lowest possible rates with no hidden fees or extras.
We partner with multiple banks and offer domestic and offshore solutions for the flexibility you need.
Telemedicine Frequently Asked Questions
What types of telehealth businesses do you accept?
Signature Payments accepts a wide range of businesses including telemonitoring, tele-education, teleconsultation, tele-training and telecare.
Is Signature Payments compatible with my existing telehealth software?
Because Signature Payments works with most major payment gateways (including Authorize.net, ePN and NMI), our merchant accounts integrate with most software. If you have questions about a specific software, please reach out. We’d be happy to answer your questions.
Is Signature Payments a SIGIS member?
Yes. Signature is a registered SIGIS member. SIGIS is a program for eligible healthcare merchants that want to accept FSA or HRA cards. Visit https://sig-is.org/about-sigis for additional information.
What if my credit history is a little shaky?
Because a Personal guarantee is a requisite in most cases, we do take your personal credit history into account. However, we also review your business’s financial history and other factors to determine your creditworthiness. If your business has a decent track record of generating sales and paying bills, we invite you to apply for telemedicine merchant processing with us today.
What criteria does my business need to meet to be approved for a telemedicine merchant account?
This will depend on whether or not the business is classified as high risk or low risk. For more information on the criteria your business needs to meet, contact us and we’d be happy to discuss your business needs.
How do I apply for telemedicine payment processing?
That’s easy. You can use our simple online application form to get started. After reviewing your application, we’ll follow up ASAP with next steps. If you have questions about our payment solutions or the application process, schedule a free consultation with our merchant services team today.